By Lyn Smith
Filled with sensible examples and worthwhile suggestion, this books incorporates a variety of topical case reviews that serve to deliver concept and sometimes advanced concerns to lifestyles. quite a lot of concerns relating to inner communique is roofed intimately.
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Additional info for Effective internal communication
A particular emphasis on clear information but also a very delicate hand is required as staff are phased in from one organization to the other over time. Partner organizations are working ever more closely together and it may become necessary to get to grips with different approaches and attitudes. Public sector organizations often work across agencies to deliver services to particular client groups these days. Learning disability will bring together specialists working in health, social services and education, and all these can be working for different agencies – the health service or local authority in this case.
They built in extra components to recognize that the recipient might bring his or her thought processes to bear on the contents of the message and give a response. Some rather complicated diagrams result. The two-way element recognized in these marginally more sophisticated models is described as the circuit approach by Clampitt. There is still something of a mechanistic flavour apparent. Whereas Clampitt’s arrow manager ‘targets his audience’, the circuit manager is ‘going with the flow’ and ‘making connections’.
40 Theories into practice Jonne Ceserani, of Synectics Europe, has suggested the brain does not simply hear the words of a speaker: at the same time it will be creating mental maps which serve to make sense of daily experiences. Imagery can mean very different things to different people, and for that matter to different cultures. To talk about ‘killing a sacred cow’ or ‘white elephants’ would offend some cultures. Choose your words wisely. Returning to the psychological approach, Richard Varey (1997) draws attention to the early work produced by Eric Berne around transactional analysis.